THE CONVERSATION COACH – Maree Wrack CSP

“To get to the next level of greatness, depends on the quality of the culture,
which depends on the quality of the relationships,
which depends on the quality of the conversations.
Everything happens through conversations!”
– Judith E. Glaser


Hello, I’m Maree Wrack, a Certified Speaking Professional (CSP) who specialises in  building Healthy Inclusive Leadership Cultures – One Conversation at a Time.

I show you how to apply the proven communication strategies that enable leaders and teams to have honest and inclusive conversations that build workplace Culture, TRUST and Safety.

What conversational strategies are you using to EVOLVE a healthy, high performance, hybrid work culture?

Your ability to influence and engage your people is your competitive advantage. I work with executives and their teams to have inclusive and honest conversations that build healthy, high performance, hybrid work Cultures of TRUST, Transparency, and Safety.

WHAT ELSE I DO

When I’m not actively contributing to business and friends, you will find me appreciating nature, devouring books on all aspects of communication and neuroscience, appreciating all the wildlife that visit us in our garden daily, or travelling in Africa (pre-pandemic) with my partner Nicholas helping to save the rhino from extinction http://www.savefoundation.org.au

Being the tennis tragic I am, my other great pastime is being on the couch catching up with all the WTA, ATP tournaments and Grand Slams around the globe as they happen!

You can access my LinkedIn profile: http://www.linkedin.com/in/the-conversation-coach

MY PROFESSIONAL EXPERIENCE

After deconstructing thousands of customer & stakeholder conversations over 30+ years, I will show you how to apply the proven communication strategies that enable leaders and teams to have honest and inclusive conversations that build healthy, hybrid workplace Cultures of TRUST, Transparency and Safety.

I enable you to build a healthy high-performance culture with your people by bringing the following to the table:

  • Over 30 years’ experience working Australia wide with established corporations and organisations that share a high people focus including Telstra, Origin Energy, Bunnings and BT Financial Group.
  • Built and integrated quality interaction models… showing people how to build relationships & results between hello and goodbye in any workplace situation.
  • Provided consulting, training, coaching and mentoring for hundreds of private and public sector organisations at local, national and multi-national levels.
  • Established my own consulting and coaching company in 1991; a Registered Training Organisation (RTO) delivering Nationally Recognised Qualifications in Customer Engagement.
  • I’m a Certified Speaking Professional (CSP), a Master NLP Coach, certified in the use of Herrmann International Whole Brain Thinking (HBDI), Tilt 365 and SEI Emotional Intelligence
  • As an Australian EQ Network Leader for the Global Emotional Intelligence Network, I established an EQ Community of Practice in Western Australia & held regular community events.
  • As a Certified Practitioner of Conversational Intelligence® C-IQ, I’m also a Peer Group Facilitator for the global certification of Conversational Intelligence®
  • I have authored two books. My latest book HOT SECOND HALF is a recommended resource for eliminating age discrimination in the workplace and building age-positive cultures
  • I founded the WA Chapter of the Australian Teleservices Association and am a former National Board Member of the Auscontact Association. I have performance coached teams to win national titles at Australian Call/Contact Centre Industry Awards, and more recently at the World Contact Centre Awards.

WHO DO I HELP?
My passion is partnering with executives and their teams to have inclusive and honest conversations that build healthy hybrid work Cultures of TRUST, Transparency, and Safety.
  
HOW DO I DELIVER RESULTS?

Bespoke Learning Experiences, Implementation Immersions and Learning Journeys.
All deliverables are underpinned by Psychological Safety, Social Safety, Emotional Intelligence, Brain Based TRUST, the Neuroscience of Conversations, Whole Brain Thinking and the 11 Conversational Fundamentals.
Delivery: 1:1 Coaching, Group Coaching, Team Coaching and Facilitation options (virtual and in-person).

WHO HAVE I WORKED WITH?
I have worked with thousands of people from organisations in 50+ different industries, delivering hundreds of public workshops and customised projects for teams in client organisations over a period of 30+ years.
Here is a sample of present and past clients. Testimonials are available upon request: