5 WAYS TO WORK WITH MAREE
Here are 5 ways you can work with Maree to level things up fast, by implementing Brain-Based TRUST, Alignment and High Performance Conversational Strategies:
FOR LEADERS AND MANAGERS
- Leading with Emotional Intelligence (EQ)
- Effective Communication – Intention, Influence and Impact
- Navigating Powerfully through Change
- Leader as Coach – Building Relationships and Results
A worthwhile investment we would gladly recommend
- Building an Emotionally Engaged Team
- The Power of Trust and Connection
- Celebrating Diversity – How to Make your Team Hum!
- Navigating Tough Conversations in Teams
An immediate and positive outcome in building better relationships
“We have noticed a marked improvement in telephone techniques since the course began and have had positive feedback from participants and internal customers. One of the important features of the sessions was the opportunity for staff from difference branches to meet and work together as a team. This had an immediate and positive outcome in building better relationships between the branches”
– Operations Manager, SKG Radiology
FOR CUSTOMER SERVICE PERFORMANCE
An inspiration to everyone who attends
FOR CUSTOMER SERVICE DEVELOPMENT
Building Your Quality Customer Service System
- Customer Experience Journey Mapping
- Quality Customer Service Standards Development
- Quality Interaction Design
- Delivering an Exceptional Customer Experience
- Mastering Exceptional Telephone Skills
Our internal customers and clients have also commented on the improvement
“Not only do the receptionists now feel more comfortable and confident but our internal customers and clients have also commented on the improvement. I am sure we will be dealing more with Maree in the future and would happily recommend her to other companies”
– Training and Development, Bunnings Building Supplies
Valuable tools relevant to our needs
“The staff learnt valuable tools to help them in everyday situations and all participated with great interest. Your training helped us ensure that our service standards and communication skills are of a high standard. Thank you for making this course relevant to our needs.”
– Front Office Manager, Hyatt Regency Perth
FOR ENHANCING CUSTOMER EXPERIENCE
- Dealing with Difficult Customers
- 10 Steps to Managing Client Conflict & Restoring Trust
FOR TELEPHONE SALES Performance
- Turning Telephone Enquiries into Confirmed Business
Maree’s knowledge and expertise in this field is invaluable
“We approached Maree Wrack to design an ongoing program that would suit our particular industry. The pre-course work that was carried out by Maree gave her a greater insight into our industry and assisted in the structure of a program that would deliver results. I have no hesitation in recommending Maree to any prospective clients, they will find as we have her knowledge and expertise in this field is invaluable”
– General Manager – Thrifty Car Rental
- Expanding Performance and Profits
From 12 people answering the telephone to a fully functional call centre answering 30,000 calls per month.
You can request Workshop Outlines HERE
2. LEADERSHIP TEAMS – IMPLEMENTATION IMMERSION
- The 90 DAY LEADERSHIFT – for Leaders wanting to step up and enable a culture shift across the organisation.
It focuses on The 7 Dimensions of Vital Conversations and The 5 Dimensions of TRUST being implemented through conversational and behavioural practices for Leaders, while initiating conversational and behavioural practices to be implemented by their Team.
You can find out more about Shifting Culture
with the 90 DAY LEADERSHIFT HERE
3. CHANGE JOURNEY FOR BREAKTHROUGH PERFORMANCE
- The 7 CATALYSTS FOR HIGH PERFORMANCE – for Leaders wanting to build high performance by increasing productivity and engagement in the areas of Teamwork, Relationships, Workload, Integrity, Resources, Quality and Customer Experience.
- A bespoke Change Journey in which you choose to prioritise what you want to focus on.
- Implementing a Personalised Roadmap to build TRUST, and optimise engagement in your culture.
- Powered by Neuroscience – The 5C’s of Potent Performance Conversations to achieve extraordinary results.
- Implemented through short learning sessions, with a Watch, Do and Act methodology, a Leadership accountability structure, group and/or individual Leadership coaching.
More details are available HERE
|An outstanding presentation
“I take this opportunity of thanking you for your outstanding presentation at the
Kleenheat Vision 5 National Conference. The conference was an outstanding success”
– National Marketing Manager, Wesfarmers Kleenheat Gas
More details are available HERE
5. INDIVIDUAL AND TEAM COACHING ENGAGEMENTS
- Limited availability to work with Maree one-on-one for three, six or 12 months, or Team & Group Coaching options.
To find out more, reach out HERE to arrange a chat about how you can do that.